Website Terms & Conditions, Privacy and Cookies Policy

Company details 

The Whitewater The Canoe Centre shop is owned wholly by:

Whitewater The Canoe Centre Ltd
Shepperton Marina 
Felix Lane
TW17 8NS

Company Reg: 8969195
Director: Peter Scutt
VAT Reg: 184 3627 89

Tel: +44 (0)1932 247 978
Email: info@wwtcc.com

Payment Details

It is imperative that you complete all stages of the payment process accurately. In particular you MUST supply details of your card holder address as well as the card holder name exactly as it appears on your card / bank statement.
Whitewater The Canoe Centre cannot accept responsibility for incomplete or inaccurate information submitted via this website.
Orders with incorrect information will be automatically rejected. Whitewater The Canoe Centre cannot accept responsibility for non / late delivery of goods where card payments have not been authorised by the card issuer.

Security of your Personal Details

We have a commitment to information security and undertake various measures for the purpose of protecting against unauthorized or unlawful processing of personal data and against loss or destruction of or damage to personal data.

Pricing Policy

All prices are in UK sterling (GBP) and include taxation (VAT) where applicable. Situations beyond our control may occasionally result in price changes to those shown. We reserve the right to make changes but we will always call or email to notify you of any, upon receipt of your order. All prices exclude carriage charges where applicable (unless otherwise stated).

We reserve the right to refund and cancel orders where genuine and honest mistake on our part has been made.  

  • We may send you an order acknowledgement email as soon as you place your order, and you will receive an order confirmation email detailing the Products you have ordered. These emails do not constitute acceptance of your order

We are able to match or beat advertised prices from other UK shops on like for like Kayaks. The Price match offer does not include sale prices on previous seasons colour ways etc. This means you can come and check out our great range of stock boats or try one of our growing fleet of demo touring and whitewater boats on the water and without having to travel the country if you find a boat cheaper elsewhere.

Unfortunately, we may not be able to match some delivery offers or charges but we’re happy to try so please give us a shout to see what is possible.


We make every effort to keep our stock levels up to date on our website however inaccuracy can happen. Customers can order items that are out of stock but are advised before checking out the there may be delays in delivery and to call us. We will get in touch with you if your items will be delayed beyond your selected delivery times. If we can't get the item you order with the delivery time then we can issue you a refund.

Copyright Notice

This website and its content is copyright of Whitewater The Canoe Centre - © Whitewater The Canoe Centre 2022. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Prices shown on www.whitewaterthecanoecentre.com may occasionally vary from those available in our shop.

Conditions of using this website

The terms & conditions outlined within this section apply to the use of www.whitewaterthecanoecentre.com website and other material produced by Whitewater The Canoe Centre. If you do not agree with any of the terms & conditions do not use this website. Use of the website and any purchases through it, assume you agree to be bound by the terms and conditions outlined.

Privacy Policy 

Whitewater The Canoe Centre Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Whitewater The Canoe Centre Ltd - Shepperton Marina - Felix Lane - TW17 8NS

Information We May Collect From You

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provide.

Data will be stored in a range of different places; internally on our IT systems and externally with our website providers (EKM) 

Why do we process personal data?

We use information held about you in the following ways:

To fulfil any order placed on our website www.wwtcc.com 

• We need to process data in order to respond to your contact form requests.

• To ensure that content from our site is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

• To carry out our obligations arising from any contracts entered into between you and us.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by e-mail or post

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

Payment processing

Whitewater The Canoe Centre works with trusted third party payment processing providers in order to securely take and manage payments.

Supplier Partners 

Whitewater The Canoe Centre works with a number of trusted Suppliers who supply products and services on our behalf. All suppliers are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfill the orders you place or provide a service on our behalf. 

Delivery Partners

In order for you to receive your goods, Whitewater The Canoe Centre works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.

Who has access to data?

Your information may be shared internally, including with the Company Directors, 

Your data is processed with third parties such as our website provider EKM to service your contact form requests. They will process your data only under our instructions. We do not share your information with any other third parties.

How do we protect data?

We take the security of your data seriously. We have internal controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed. All data is kept secure, with access limited only to those who require the data for the proper performance of their job roles.

Our current website provider is under a duty of confidentiality and are obliged to implement appropriate technical and organizational measures to ensure the security of data. They have been selected after a rigorous evaluation process and chosen for their security, reliability and competence.

For how long do we keep data?

Your account information is stored internally on our IT systems for up to 7 years.

As a data subject, you have a number of rights. You can:

• access and obtain a copy of your data on request;

• require us to change incorrect or incomplete data;

• require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;

• object to the processing of your data where we are relying on our legitimate interests as the legal ground for processing; and

• choose to opt out (unsubscribe) and no longer receive emails from us at any time.

If you would like to exercise any of these rights, please contact info@wwtcc.com 

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner.

Our site may, from time to time, contain links to and from the websites of our suppliers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Disclosure of Your Information

We may disclose your personal information to third parties:

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or terms and conditions of supply and other agreements; or to protect the rights, property, goods or safety of Whitewater The Canoe Centre Ltd, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


If you have any questions about our privacy policy please drop us an e-mail info@wwtcc.com quoting WWTCC Security and Privacy Enquiry.