Delivery and Returns
Dispatch over the Christmas Period
- Last orders for delivery in time for Christmas should be made by 1400hrs on Friday 20th December
- Orders will be dispatched via the Royal Mail on Monday 23rd and Tuesday 24th December but are not guaranteed to be delivered by Christmas.
- No boats or paddles will be dispatched until the 2nd January 2020
- Orders made after 1100 on 24th December will be dispatched by the Royal Mail on the 30th December and then back to normal on the 2nd January
Standard Delivery 3-5 Working Days (excluding Highlands, non Mainland UK & Northern Ireland and all Kayaks)
Orders with a value of £9 and over are eligible for free delivery. If your order is less than £9 the delivery cost for your order will be calculated by your shopping cart before checkout. To qualify your order must not include any kayaks or sit on top kayaks and can not be shipped to the Highlands, non Mainland UK or Northern Ireland.
We will aim to dispatch orders received Monday - Friday before 1400 hours that day (excluding Bank Holidays). If your order is placed after 1400hrs it will be normally be dispatched the next day working day.
Smaller Items will usually be sent with Royal Mail Tracked 48 Service. Orders for multiple items or large single items such as paddles may be dispatched using UPS or Parcel Force.
UK 1-2 Working Days Delivery (excluding Highlands, non Mainland UK & Northern Ireland)
Orders with a value of £99 and over are eligible for free delivery. If your order is less than £99 the delivery cost for your order will be calculated by your shopping cart before checkout.
We will aim to dispatch orders received Monday - Friday before 1400 hours that day (excluding Bank Holidays). If your order is placed after 1400hrs it will be normally be dispatched the next day working day. The delivery cost for your order is calculated by your shopping cart before checkout.
Smaller Items will usually be sent with Royal Mail Tracked 24 Service. Orders for multiple items or large single items such as paddles may be dispatched using UPS or Parcel Force.
Scottish Highlands and non-mainland UK (3-5 Working Days)For all non mainland United Kingdom orders please select 'Highlands and non-mainland UK' upon checking out. The delivery cost for your order is calculated by your shopping cart before checkout and in many cases is free when possible, such as if the item can be sent with the Royal Mail.
We class the following post codes as the Scottish Highlands and non mainland UK : BT, PO30-41,IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, IM,GY,JE.
Please note that these are set by the carriers such as Parcel Force.
The Isle Of Wight, Isle Of Man, Channel Islands and Northern Ireland also fall into this delivery section.
Rest of EuropePlease note that we don't ship to all European countries and we don't ship to anywhere else in the world. Orders will be dispatched either via courier or Royal Mail recorded delivery. Delivery can take up to 12 working days to European countries and 2-5 days for the highland and non mainland UK.
We currently ship to Austria, Czech, France, Germany, Iceland, Ireland, Italy, Norway, Sweden and Switzerland.
We are able to ship kayaks up to 6 meters in length with Tuffnells Parcel Express to most of the mainland UK. Due to carrier restrictions we are unable to ship Canoes or Composite kayaks. Please contact us if you wish to discuss local delivery options.
Kayaks under 3m are currently £25 to ship to mainland UK addresses and £45 to Scotland. Please contact us if you need delivery to the Highlands and all Islands.
Kayaks over 3m are currently £60 to ship to mainland UK addresses and £85 to Scotland. Please contact us if you need delivery to the Highlands and all Islands.
Please select the relevant 'Kayak Delivery' option depending on the number of kayaks ordered when checking out to add the delivery costs to the order. If you wish to purchase more than 2 Kayaks please contact us directly.
We are sorry but we are unable to ship Kayaks to Europe.
- When accepting your delivery on any of our goods please check the items are in a satisfactory condition before you sign and advise us immediately of any problems. The driver will wait while you check. You can sign for goods as damaged. We can then sort out getting the item replaced.
- If there is a delay in us dispatching it to you which means it will be longer than the stated number of days then we will let you know by email or phone if you leave us your number.
- We retain the right to cancel and refund any order where the delivery address does not correspond to the delivery option paid for.
- It is often easier to deliver things to your work address so please use that when ever possible. Otherwise a residential address is fine!
Ordering Out of stock items
We endeavour to keep stock levels on this site as up to date as we can. However if you order an item that is out of stock and we haven’t warned you we will send you can email the day you place your order if it's in working hours to let you know.
If you come across an item that is out of stock you can leave us your email address and we will let you know when the item will be available.
Returns and Refunds
You have the right to cancel your order for any reason within 31 days. The cancellation period will expire 31 days from the day you receive your order or in the event of items being dispatched separately on the date you receive the last item.
Please address all returns to : Whitewater the Canoe Centre, Shepperton Marina, Felix Lane, SHEPPERTON, TW17 8NS
You are responsible for the cost of returning the goods to us. Please retain your proof of postage until we have received the items back.
Good returned to us must be unused, undamaged and in a saleable condition with all labels still attached. Please include a returns form or the relevant information so we can deal with the return as quickly as possible.
Exchange of Goods
If you would like to exchange for an alternative size/variant/model etc we will happily supply replacements, subject to stock availability.
An additional charge for postage will be made to cover handling, and return carriage costs. All items returned must be unused and with their original labeling and packaging intact.
A completed returns note and a copy of your receipts must also be enclosed. Please do not send original receipts as we cannot guarantee to return them.
- You have used the items outside.
- You don't have the original receipts and labels
- The item is not in a resalable condition.
Tel: + 44 (0)1932 247 978